The poet Maya Angelou once said you can tell a lot about a person from the way they respond to three things: a rainy day, tangled Christmas lights, and lost luggage.
Maya, Maya. Where were you at 2 a.m. the dark night I arrived in Paris without my bags? I needed my suit for the next morning, not folksy aphorisms or your musings on why the caged bird sings. Personally, I find the caged bird sings most beautifully when he has his laptop charger and toothbrush.
We’ll never know quite how Dr. Angelou would cope with the news that a vacation’s worth of clean underwear has been flown to the wrong Portland. But she’s right to suggest that lost luggage is a near-universal experience. Every frequent traveler will at some point face the drifting tumbleweed on the baggage belt.
Still, if most of us have a tale of luggage gone wrong, it’s not because airlines lose a lot of bags. It’s because we fly so much. In July alone, 53 million passengers boarded domestic flights. Only about one-thir...